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We have some answers.

  • Driver's Requirements, Rules & Regulations
  • Automobile Insurance
    • Is insurance coverage included in my rental?

      Unless stated on the rental agreement, insurance is not covered under your rental. All renters must provide proof of acceptable full coverage insurance. Coverage must provide for the value of the vehicle being rented.

    • What is a Loss Damage Waiver?

      Loss Damage Waiver, or “LDW” is an optional product that waives your financial responsibility for any loss or damage incurred to the rental vehicle, provided you have not violated our Terms and Conditions.

    • Are additional drivers covered under an LDW?

      All additional drivers need to be added on the rental agreement, so they can benefit from all coverages purchased. A charge for second/additional drivers will apply. Certain exclusions apply. Please see our Terms and Conditions for further details.

    • What happens if my rental vehicle is damaged during my rental period?

      You will be charged for any damages to your vehicle that occurred during your rental period, that are not otherwise covered under the LDW.

    • Can I use my own automobile insurance for the rental vehicle?

      Yes, you can use your own personal automobile insurance coverage for a rental vehicle. Each policy is different, and it is best to contact your carrier to ensure you are covered for the type of vehicle you are renting. Proof of coverage must be provided at the time of rental. Foreign residents or individuals without appropriate automobile insurance coverage must purchase coverage from us in order to rent a vehicle.

  • Car Rental Booking Quotes & Rates
  • Payment Methods, Deposits and Approvals
    • What payment methods are accepted by LMP?

      We accept all major credit cards, including American Express, MasterCard, Discover, Diner’s Club, and Visa.

      We may accept debit cards – at our sole discretion – for vehicles other than premium, luxury, or exotic vehicles. Out of State renters choosing to pay using a debit card must present two valid forms of government-issued identification, proof of available funds, and one of the following:

      A return airline ticket/roundtrip flight itinerary upon pick-up or proof of residency showing residency outside the state of pickup.

      We do not accept:

      • Pre-paid cards

      • Visa Electron cards

      • Electronic use only cards

      • Maestro cards

      • Checks

      • Cash

      If you have any further questions, please email us at info@lmprentals.com or call us at 305-849-9376.

    • Can I pay for my rental in advance?

      Yes, you can pay for your rental in advance on our website, at www.lmprentals.com, or by phone at (305) 849-9376.

    • How do I cancel my reservation?

      You can cancel your reservation either by logging onto our website at lmprentals.com or contacting us by email at info@lmprentals.com or by phone at (305) 849-9376.

    • Can I pay for a reservation using a company credit card?

      In order to use a company card, the name listed on the method of payment must match that of the primary renter listed on the reservation and rental agreement.

    • What deposit would I have to leave?

      For credit card users, we authorize a minimum of $200, plus the rental fee. For debit cards users, we require a minimum charged deposit of $200 plus the rental fee. These funds will not be available to you during the rental. The actual deposit required will vary by vehicle type. For more information please visit our website at www.lmprentals.com or by email at info@lmprentals.com.

    • What is the difference between an authorization and a deposit?

      An authorization is an amount held on your credit card and may be used for the deposit. This amount will show as a pending amount on your card until the rental is completed. Once the rental is complete then the deposit will be released to your card. A deposit will actually be charged to your card at the time of rental and will show as an actual charge.

    • How long will it take for my deposit/ authorization to reach my account?

      Please allow up to 10 business days for the funds to clear and become available in your account following the end of your rental term.

    • What do I need to provide for renting a luxury or special vehicle?

      For premium, luxury, or extraordinary vehicles, payment must be made using a major credit card only. We also require that you present a second credit card upon pick-up. Select luxury vehicles and all exotic vehicles require proof of valid, full coverage insurance with limits in place to cover the value of the vehicle being rented.

  • Changes, Cancellations & Extensions
    • How do I change or cancel a reservation?

      Any changes or cancellations to your reservation can be made via our website at www.lmprentals.com or by e-mailing us at info@lmprentals.com.

    • What is the cost to change a reservation?

      Changes to Prepaid reservations can be made up to 48 hours prior to the start of the rental period (subject to availability), and maybe be subject to a change fee. If the rental cost increases as result of the change, then we will not charge a change fee. Changes to Pay-on-Arrival reservations can be made at any time free of charge. All changes are subject to availability and current pricing.

    • How much notice must I give in order to cancel a reservation?

      Cancellations can be made at any point prior to the start of the rental period. No shows are subject to a no show/cancellation fee if they do not call or pick up the vehicle within 1 hour of the initial arrival time. The no show charge will be the complete amount of the rental and will be charged to the customer in full. Call (305) 849-9376 to update reservations prior to scheduled arrival times. All no show fees are non-refundable.

    • Will I be charged if I cancel my reservation?

      All Prepaid reservations will be subject to a cancellation fee. The cancellation fee will be up to 3 days of the rental rate including additional extras. If the rental period is less than 3 days, the cancellation fee will be the full rental amount. Pay-on-Arrival reservations may be cancelled without penalty or cost.

    • Can I extend my rental?

      Per your rental agreement, you are only permitted one extension per reservation. Extensions for up to an additional 5 days can be done by phone by calling (305) 849-9376. There is a $25 per day extension charge plus the daily rental cost. Any extensions beyond the extended 5 days must be requested in person at the rental location. We may need to authorize an additional security hold in connection with your extension. All extensions are subject to availability and must be requested prior to the expiration of rental contract.

    • Can I return early?

      Early returns on rentals are non-refundable regardless of inclimate weather, rental vehicle accidents that occur during the rental, length of stay changes, family or pet illnesses that may arise, or changes to business schedule and will be subject to a $25.00 early return fee.

  • Claims and Damages
    • When will I be contacted about damages to the vehicle?

      In the event we identify additional damage after you return your vehicle, we will notify you within 2-5 business days following the return of your vehicle. Please note, timing of such notice may be delayed during busy periods.

    • How will I be contacted?

      The initial notification will be sent via electronic mail and/or post mail.

    • How can I dispute a damage claim?

      We take all complaints and disputes very seriously, and always welcome feedback on the service received or the processes we use. In order to keep a record of such, we do ask that all complaints/disputes be submitted in writing, either by email or post, using the following details:

      Email: info@lmprentals.com.

      By Mail:
      LMP Rentals
      601 N State Road 7
      Plantation, FL. 33317

      By Telephone:
      (305) 849-9376.

    • I have been involved in an accident, what should I do?

      • If you are involved in an accident, stay calm and make sure to stay out of harm’s way.
      • Contact police by dialing 911. Once you have called the police, please call LMP Rentals at (305) 849-9376.
      • Take photos of surrounding area, intersection and vehicles involved. Use caution when taking photos.
      • Obtain information on all parties involved in the accident.
      • Obtain a police report from the responding officer.
      • Complete a damage report, located in the in the glove box of your vehicle with as much information as possible.
      • If your rental vehicle is still drivable and safe to operate, you may continue in the vehicle until the end of your rental period. If your
      • rental vehicle is not drivable, please contact our office.
    • What should I do if my vehicle breaks down?

      Stay calm and make sure to stay out of harm’s way. Call the appropriate roadside assistance number in your rental jacket for the brand of vehicle you are driving and call LMP Rentals at (305) 849-9376 immediately after.

    • Is glass and tire damage covered as wear and tear?

      No. Any damage to the glass and or tires are the responsibility ofthe renter. We do offer additional coverage products to cover these items.

    • I have an issue with my rental vehicle, who can I contact?

      If you experience any mechanical or damage issue with your rental vehicle during the rental period, please contact LMP at (305) 849-9376.

    • My rental vehicle has damage that is not noted on the Rental Contract, what should I do?

      Our vehicles should always be checked by our experienced Agents, however, oversights can happen. It is the responsibility of the renter to inspect the vehicle for damage before leaving the rental facility. If damage is discovered, return to our office and notify us of the damage.

    • Can I repair my rental vehicle?

      No, our vehicles cannot be repaired by renters. LMP has their own authorized repair facilities.

    • How do I find out the fuel type of my rental vehicle?

      Normally, stickers are placed on to the fuel doors and or caps, to advise you of the fuel type. However, if this is not the case on your rental vehicle, please contact us at the number on your rental agreement before re-fueling. If you believe you have re-fueled the vehicle incorrectly, do not drive the vehicle, as this is likely to cause further damage, creating a greater cost to rectify. It is imperative that it is reported to us on the number above. Please be aware that the incorrect re-fueling of our vehicles is excluded from your loss damage waiver, and the full amount will be charged to you.

    • Will I be charged an Administration Fee for any damage handled?

      Yes, all damage claims are subject to a reasonable Administration Fee. The Administration Fee applied to each damage claim is determined by the invoice amount (these may be subject to change at times of our review).

  • Vehicle Information
    • Are Pets allowed in the car?

      Yes, pets are allowed in LMP vehicles, provided the seats are covered, or the animal is kept in a cage/carrier. Please be aware a vehicle cleaning fee may be applied should the vehicle return soiled.

    • Can I choose a specific make and model of car after making my reservation?

      No. We are unable to guarantee a specific make and model, however we will be happy to accept requests for any particular preference you may have (this is not guaranteed).

    • Does the vehicle come with fuel?

      The vehicle will be provided with fuel and must be returned with the same amount of fuel. If a customer chooses not to refuel the vehicle to the same fuel level, we will charge a $50 flat re-fueling fee.

    • What do I need to check before I drive the vehicle away?

      It is important to check the vehicle before you agree to sign the Pre-Rental Vehicle Condition Report, as this lists all pre-existing damage and is used to determine if there is any ‘new damage’ to the vehicle upon return.

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